Terms of Service

StageOps (the system) is a web-based event production management system: projects, equipment, crew, loading, sub-rentals and reports. The system is provided as a subscription and is available through a web browser and as an app installed on a phone.

The system is provided by MB Stagelab, company code 308091631, registered office Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania (the Provider).

The service is intended for legal entities and for persons using the system for their professional, business or commercial activity (the Customer). It is not intended for consumers acting for personal purposes.

Signing up creates a company account and starts a trial period of one day (24 hours) from registration. During the trial the system works without functional limits and no payment details are required.

The trial is granted once per Customer. The Provider may refuse to grant a repeat trial to the same company or person.

When the trial ends without an active subscription, the account switches to read-only mode: data already entered remains visible, but nothing new can be created and nothing existing can be edited until a subscription is activated.

The subscription covers the whole company with no limit on the number of users. Pricing is shown at purchase in your currency: $59 per month for customers in the United States and 49 € per month for customers in the European Union. Taxes, where applicable, are handled in accordance with applicable law; MB Stagelab currently does not charge Lithuanian VAT on exports of services outside the EU.

The fee is charged monthly, in advance, for the upcoming period. Payment is made by card through a payment service provider or, by separate agreement, by bank transfer against an issued invoice. Card details are processed only in the payment service provider's systems — they are never passed to or stored by the Provider.

If the subscription is not paid, the account switches to read-only mode on the same conditions as described in Section 2. Data is not deleted immediately.

You can cancel the subscription at any time. After cancellation the system keeps working until the end of the period already paid for, and the unused part of the month is generally not refunded. This does not limit the Customer's rights in cases where a refund is required by applicable law.

The Provider may terminate the service if the system is used in breach of these terms or of applicable law, informing the Customer in advance where reasonably possible.

The data entered into the system — equipment, projects, client contacts, staff lists, files — belongs to the Customer. The Provider does not sell it and does not use it for its own commercial purposes.

The Provider processes this data only to the extent necessary to provide the service, keep the system secure, make backups and meet legal obligations.

The Customer can export the equipment list and reports to Excel at any time. After the subscription ends, data is kept for 60 days and then deleted irreversibly, except for information that the law requires to be kept longer.

How the Provider processes the personal data of the Customer's representatives is described in the Privacy Policy.

Where the Provider processes, on the Customer's behalf, the data of employees, clients or other persons entered into the system, that processing may be covered by a separate data processing agreement (DPA). It is concluded at the Customer's request.

The StageOps source code, design, trademark, logo, system structure and functionality belong to the Provider or to their rightful owners.

The subscription grants the Customer a limited, non-exclusive and non-transferable right to use the system in its own business for as long as the subscription is active.

The Customer may not copy, resell, rent out or reverse engineer StageOps, or otherwise use it unlawfully.

When using the system it is prohibited to:

• attempt to gain unauthorised access to the system or to other customers' data;
• disrupt the operation of the system, its servers or infrastructure;
• circumvent technical or security restrictions;
• use the system for unlawful activity;
• make your account available to unrelated third-party companies as a separate service.

To run the system the Provider relies on third-party infrastructure — hosting, database, email and payment services. The Provider cannot guarantee their absolutely uninterrupted operation and is not liable for disruptions it cannot reasonably control.

The Provider may update, change, add or remove individual features of the system, provided this does not substantially defeat the core purpose of StageOps.

The Customer is informed in advance of significant changes that may materially affect them, where reasonably possible.

The Provider aims to keep the system running without interruption but does not guarantee uninterrupted operation. Planned maintenance is carried out outside business hours where possible.

The Provider's liability is limited to the subscription fees actually paid by the Customer over the last three months, to the extent such a limitation is permitted by applicable law.

The Provider is not liable for indirect losses, lost revenue, data entered incorrectly by the Customer, or the actions of the Customer's employees.

The Customer is responsible for keeping its account credentials secure and for ensuring that only authorised staff have access to the system.

The Provider may change these terms. The Customer is informed of material changes by email or by a notice in the system at least 14 days in advance.

Minor technical or grammatical changes, or changes that do not materially affect the Customer's rights, may be made without a separate 14-day notice.

Continuing to use the system after the changes take effect is treated as the Customer's agreement to them.

These terms are governed by the law of the Republic of Lithuania. Disputes are resolved by negotiation and, failing agreement, in the courts of Vilnius, Republic of Lithuania.

For questions about these terms, write to ops@stageops.lt.